Job Description
Join the prestigious U.S. Department of Veterans Affairs and secure your future with a stable federal career offering weekly pay, comprehensive benefits, and unmatched job security. We're seeking dedicated professionals to support our mission-serving America's heroes in Baltimore's vibrant healthcare ecosystem. Enjoy competitive salaries, flexible work arrangements, and opportunities for advancement through our structured career ladder.
Responsibilities
- Process veteran benefit claims with 99% accuracy and timeliness
- Coordinate with healthcare providers to ensure seamless service delivery
- Maintain confidential records in compliance with federal regulations
- Respond to veteran inquiries via phone, email, and in-person channels
- Collaborate with cross-functional teams to optimize operational workflows
- Conduct data analysis to identify process improvement opportunities
- Train new staff on departmental protocols and systems
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 2 years of administrative or customer service experience
- Proficiency in Microsoft Office Suite and federal databases
- Ability to obtain and maintain a government security clearance
- Strong written and verbal communication skills
- Experience working with veteran populations preferred
- Knowledge of VA benefits systems (e.g., VBA, VHA)