Job Description
Join the Social Security Administration in Portland, OR, as a Federal Benefits Specialist and play a vital role in delivering essential services to our nation's veterans and citizens. This prestigious position offers competitive benefits, career advancement opportunities, and the chance to make a meaningful impact in your community.
We're seeking a dedicated professional to manage complex benefit programs, ensure accurate case processing, and provide exceptional customer service in a federal environment. If you're passionate about public service and possess strong analytical skills, we encourage you to apply.
Responsibilities
- Process and adjudicate federal benefit claims with 100% accuracy
- Provide expert guidance to veterans and beneficiaries on eligibility requirements
- Maintain confidential case files in compliance with federal regulations
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Conduct quality reviews to ensure program integrity
- Develop and deliver training materials for staff and stakeholders
- Participate in continuous improvement initiatives for service delivery
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- 3+ years of experience in benefits administration or federal service
- Proficiency with federal regulations (e.g., 38 CFR, SSA policies)
- Exceptional communication and interpersonal skills
- Ability to manage sensitive information with discretion
- Experience with case management software and data analysis
- U.S. citizenship and ability to pass federal background check