Job Description
Join the Social Security Administration in Chicago and make a direct impact on Americans' lives. We offer exceptional benefits including comprehensive health insurance, generous retirement plans, paid leave, and student loan repayment assistance. Enjoy stability, career growth, and the satisfaction of serving your community while working in a collaborative, mission-driven environment.
Why Choose Federal Employment?
- Competitive salaries with locality adjustments
- Flexible work arrangements including telework
- Professional development and training opportunities
- Work-life balance with generous paid time off
- Pension plan and Thrift Savings Plan (TSP)
Responsibilities
- Process and adjudicate complex Social Security claims with accuracy and efficiency
- Provide expert guidance to beneficiaries regarding federal benefits programs
- Conduct thorough case reviews to ensure compliance with federal regulations
- Maintain detailed documentation and case records in secure systems
- Collaborate with internal teams to resolve complex benefit inquiries
- Participate in community outreach to educate the public about available programs
- Stay updated on policy changes and implement new procedures
Qualifications
- U.S. citizenship required
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years of experience in benefits administration or customer service
- Proficiency with federal regulations (SSA, Medicare, etc.)
- Strong analytical and problem-solving skills
- Excellent communication abilities in English and Spanish
- Ability to handle sensitive information with confidentiality
- Pass background investigation and security clearance