Job Description
Are you seeking a stable career with a meaningful impact?
Join the U.S. Department of Veterans Affairs (VA) in Oklahoma City as a Federal Benefits Specialist. We are looking for dedicated professionals who want to serve our nation's heroes while enjoying a secure, long-term employment opportunity. This role offers a competitive salary and the opportunity to work in a dynamic federal environment.
In this position, you will play a crucial role in determining eligibility for a wide range of VA benefits. You will be the first point of contact for veterans and their families, ensuring they receive the support they have earned. If you are detail-oriented, empathetic, and looking for a reliable career path, we want to hear from you.
Responsibilities
- Analyze Eligibility: Review and evaluate veteran applications to determine eligibility for compensation, pension, and other federal benefits according to strict VA guidelines.
- Conduct Interviews: Perform in-depth interviews with claimants to gather necessary medical and service history documentation.
- Decision Making: Make accurate, well-reasoned decisions on benefit claims and issue determinations in a timely manner.
- Case Management: Maintain accurate and confidential case files and documentation in the VA's electronic system.
- Customer Service: Provide exceptional service to veterans, explaining complex regulations in clear, understandable language.
- Policy Adherence: Ensure all actions comply with current federal laws, VA regulations, and executive orders.
Qualifications
- Education: Bachelor’s degree from an accredited college or university.
- Experience: Minimum of 3-5 years of professional experience in administrative support, customer service, or a related field.
- Citizenship: U.S. Citizenship is required for federal employment.
- Communication: Excellent verbal and written communication skills with the ability to explain complex information to diverse audiences.
- Technology: Proficiency in Microsoft Office Suite and ability to learn VA-specific case management software.
- Integrity: Strong attention to detail and the ability to maintain confidentiality and adhere to ethical standards.