Job Description
Are you seeking a rewarding career with the U.S. Federal Government? We are looking for a detail-oriented Federal Benefits Specialist to join our team in Philadelphia, PA. This position offers a unique Weekend Shift schedule, allowing you to enjoy your weekdays free, while securing excellent federal benefits and job stability.
As a key member of our team, you will play a crucial role in assisting veterans and federal employees with their benefit claims. We offer a premium work environment with opportunities for professional growth and comprehensive health coverage.
Responsibilities
- Process and adjudicate federal employee and veterans' benefit claims with high accuracy and adherence to deadlines.
- Provide exceptional customer service and resolve complex inquiries regarding retirement, health, and insurance benefits.
- Manage weekend operations, ensuring all administrative protocols are strictly followed.
- Collaborate with the HR department to ensure compliance with federal regulations and internal policies.
- Maintain precise records of all transactions and communications in the secure government database.
- Conduct outreach and orientation for new employees regarding available federal benefits packages.
Qualifications
- Minimum of 2 years of experience in federal benefits administration, HR, or a related field.
- Strong working knowledge of the Federal Employee Retirement System (FERS), TSP, and VA benefits.
- Ability to work rotating weekends and holidays as required by the schedule.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Proficiency in Microsoft Office Suite and HRIS (Human Resources Information Systems).
- Must be a U.S. Citizen and eligible for a Public Trust clearance.