Job Description
Are you seeking a rewarding career with the stability of the federal government combined with the financial flexibility of daily pay? Apex Federal Services is currently seeking a dedicated Federal Case Manager to join our team in Denver, Colorado.
As a vital link between federal agencies and the public, you will ensure that claims are processed efficiently, accurately, and in compliance with strict federal guidelines. We pride ourselves on offering top-tier talent a competitive benefits package and the unique advantage of daily pay options to help you manage your finances.
Responsibilities
- Manage and process incoming federal claims and applications with a high degree of accuracy and speed.
- Conduct thorough intake interviews to gather necessary documentation and verify eligibility.
- Communicate complex policy information to clients and stakeholders in a clear, professional manner.
- Ensure strict adherence to federal regulations, privacy laws, and agency protocols.
- Collaborate with case workers and agency supervisors to resolve complex issues and expedite closures.
- Maintain accurate, up-to-date electronic case files and records using our proprietary CRM software.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Public Administration or a related field is a plus.
- Previous experience in federal or state government customer service, claims processing, or case management.
- Strong working knowledge of federal regulations, compliance standards, and procedural guidelines.
- Exceptional verbal and written communication skills, with the ability to translate technical jargon for diverse audiences.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and case management software.
- Ability to work in a high-volume environment while maintaining a professional demeanor.