Job Description
Join the U.S. Department of Veterans Affairs in Memphis for an immediate hire opportunity as a Federal Claims Processor. This critical role ensures veterans receive timely benefits by processing complex healthcare and disability claims with precision and compassion. Enjoy comprehensive federal benefits, flexible scheduling, and a mission-driven workplace. Apply today to start making a difference in our veterans' lives.
Responsibilities
- Review and process veterans' compensation and pension claims with 100% accuracy
- Analyze medical records and supporting documentation to determine eligibility
- Communicate claim status updates to veterans via phone, email, and secure portals
- Collaborate with medical examiners and legal teams to resolve discrepancies
- Maintain detailed case files in federal compliance systems (VBMS, VBA)
- Meet monthly productivity targets while maintaining quality standards
- Participate in ongoing training on VA regulations and claim procedures
Qualifications
- U.S. citizenship required
- Minimum 2 years' experience in claims processing or federal benefits administration
- Proficiency in Microsoft Office and database management systems
- Ability to handle sensitive information with strict confidentiality
- Strong analytical skills to interpret complex medical and legal documents
- Excellent communication skills for veteran interactions
- Ability to work under pressure with competing deadlines
- Preferred: VA claims processing certification or federal GS-level experience