Job Description
Join the Social Security Administration's Kansas City office as a Federal Claims Representative and make a direct impact on Americans' financial security. This vital role involves processing complex Social Security claims with precision and empathy, ensuring eligible individuals receive critical benefits. You'll work in a collaborative environment dedicated to public service excellence, with comprehensive training and competitive federal benefits.
Responsibilities
- Review and adjudicate Social Security retirement, disability, and survivor claims
- Analyze medical records and vocational evidence to determine benefit eligibility
- Communicate claim decisions clearly to applicants via written correspondence and phone calls
- Collaborate with medical consultants and legal advisors on complex cases
- Maintain accurate case documentation in federal systems
- Ensure compliance with SSA regulations and procedural guidelines
Qualifications
- U.S. citizenship required
- Bachelor's degree or equivalent experience
- Proficient in Microsoft Office and data entry systems
- Strong analytical and decision-making abilities
- Exceptional written and verbal communication skills
- Ability to handle sensitive information with confidentiality
- Experience in customer service or public administration preferred