Job Description
Join the Social Security Administration (SSA) as a Federal Claims Representative in Baltimore, MD. Make a direct impact on Americans' lives by processing retirement, disability, and survivor claims with precision and compassion. This full-time position offers competitive benefits, career advancement, and the opportunity to serve our nation's most vulnerable populations. SSA is committed to fostering an inclusive workplace where diversity and innovation thrive.
Responsibilities
- Review and adjudicate complex Social Security claims using federal regulations and policies
- Conduct thorough interviews with claimants to gather accurate medical and vocational information
- Analyze medical evidence, work history, and legal documentation to determine eligibility
- Prepare clear, well-documented case files and decisions according to SSA standards
- Provide exceptional customer service via phone, email, and in-person consultations
- Collaborate with healthcare providers, attorneys, and other government agencies
- Stay current on SSA policy updates through mandatory training programs
Qualifications
- U.S. citizenship (required for federal employment)
- Bachelor's degree from an accredited institution or equivalent experience
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and claims management systems
- Strong analytical and decision-making abilities
- Excellent communication skills with diverse populations
- Ability to handle sensitive information with confidentiality and integrity
- Preferred: Prior federal claims processing experience or SSA knowledge