Job Description
Join the Social Security Administration as a Federal Claims Representative in Minneapolis and make a direct impact on Americans' lives. This full-time position offers competitive federal benefits, career advancement opportunities, and the chance to serve your community. You'll work in a modern downtown office with flexible scheduling options and professional development support.
Responsibilities
- Process and adjudicate Social Security claims with 95% accuracy
- Conduct comprehensive interviews to verify claimant eligibility
- Analyze complex medical and financial documentation
- Explain federal regulations and benefits to claimants
- Collaborate with medical and legal specialists on complex cases
- Maintain detailed case records in federal systems
- Ensure compliance with SSA policies and HIPAA regulations
Qualifications
- Bachelor's degree in Business, Public Administration, or related field
- 3+ years customer service experience with complex case handling
- Proficiency in federal claims processing systems (e.g., eView)
- Strong analytical skills with attention to detail
- Ability to interpret federal regulations (e.g., SSA Handbook)
- Valid U.S. citizenship and clean background check
- Experience with disability or benefits claims preferred