Job Description
Are you seeking a stable, long-term career with a leading federal contractor in the heart of Ohio? Apex Federal Services is currently hiring entry-level Federal Customer Service Representatives for our Columbus, OH office. We are looking for motivated individuals ready to start a new chapter in their careers, regardless of prior experience.
As a key member of our team, you will support federal agencies by delivering top-tier customer service. We pride ourselves on our robust benefits package, which includes a comprehensive Pension Plan to help you build financial security for the future. Join us and become part of a mission-driven organization that values dedication, integrity, and professional growth.
Why Apply?
- No Experience Required: We provide full training and mentorship for successful candidates.
- Competitive Pay: Hourly wage starting at $18.50 with performance bonuses.
- Benefits: Health, dental, vision, and a defined benefit pension plan.
Responsibilities
- Answer and manage high-volume incoming calls and inquiries regarding federal programs.
- Assist applicants with document collection, application processing, and status updates.
- Maintain accurate and confidential records in secure government databases.
- Resolve customer complaints and escalations with patience and professionalism.
- Collaborate with team leads to meet daily service level agreements (SLAs).
- Stay updated on federal regulations and internal policies to ensure compliance.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to pass a background check and drug screening.
- Strong problem-solving abilities and attention to detail.
- Willingness to work in a fast-paced, professional office environment.