Job Description
Are you looking for a stable career with federal benefits? Federal Solutions Corp is seeking a dedicated and detail-oriented Customer Service Representative to join our growing team. We specialize in providing exceptional support to federal agencies and are currently hiring for full-time positions in Philadelphia, PA, with the flexibility for remote work.
In this role, you will be the first point of contact for constituents and agency stakeholders. You will play a crucial role in ensuring high-quality service delivery, maintaining accurate records, and assisting with the efficient processing of federal applications and inquiries. Join us to build a long-term career in the public sector with competitive pay, comprehensive health benefits, and a supportive work environment.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of incoming calls, emails, and written correspondence regarding federal programs, benefits, and procedures with accuracy and empathy.
- Process Applications & Data: Review, verify, and input data for federal applications and forms into secure government databases and CRM systems.
- Provide Policy Guidance: Interpret and explain complex federal policies and regulations to applicants, ensuring they understand their rights and obligations.
- Maintain Records: Organize and maintain accurate, confidential files and documentation in compliance with federal privacy laws and agency standards.
- Collaborate with Teams: Work closely with administrative staff and federal officers to resolve complex issues and improve service delivery processes.
- Conduct Research: Conduct research on federal guidelines to ensure the team remains up-to-date with policy changes.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen and pass a standard background check and security clearance verification.
- Experience: Minimum of 2 years of experience in customer service, administrative support, or a related field within the government or public sector.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems.
- Attention to Detail: Strong ability to maintain data integrity and follow detailed instructions precisely.
- Work Ethic: Professional demeanor, reliability, and the ability to work both independently and as part of a team.