Job Description
Are you seeking a stable career with the federal government? We are currently hiring dedicated Federal Customer Service Representatives for our Weekend Shift opportunities in Los Angeles, CA and expanding to Illinois.
We offer competitive pay, comprehensive benefits, and the security of working with a top-tier government contractor. If you have excellent communication skills and are available to work weekends, we want to hear from you.
Why Choose Us?
- Job Stability: Work with prestigious federal agencies.
- Flexible Schedule: Weekend shifts allow you to enjoy your weekdays.
- Benefits: Medical, dental, vision, and 401(k) matching.
Don't wait—apply today to secure your future with a stable career.
Responsibilities
- Provide Exceptional Support: Serve as the primary point of contact for federal agency inquiries via phone and email during weekend hours.
- Data Management: Accurately input and maintain sensitive federal data in secure databases.
- Issue Resolution: Troubleshoot client issues and escalate complex matters to senior staff when necessary.
- Compliance: Adhere strictly to federal regulations, security protocols, and agency guidelines.
- Record Keeping: Maintain detailed logs of all interactions and transactions.
Qualifications
- Citizenship: Must be a U.S. Citizen and eligible for a government security clearance.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday).
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of customer service experience.
- Skills: Proficient in Microsoft Office Suite and ability to type 40+ WPM.