Job Description
Join the Nation's Leading Federal Agency
The Social Security Administration is actively seeking dedicated individuals to join our team in Kansas City, Missouri. We are looking for energetic, detail-oriented applicants for our entry-level Clerical Support Specialist positions. This is a fantastic opportunity for recent high school graduates, military veterans, or anyone looking to start a stable career in the public sector with no prior professional experience required.
As a vital part of our mission to serve the American public, you will play a key role in ensuring our communities receive the benefits they deserve. We offer a comprehensive benefits package, including competitive pay, generous leave time, and a pension plan.
Responsibilities
- Customer Assistance: Provide exceptional service to the public by answering inquiries regarding Social Security benefits and account information in person and over the phone.
- Data Entry: Accurately input and update applicant information into our secure federal databases and management systems.
- Record Management: Organize, file, and maintain physical and digital records in accordance with federal privacy and retention policies.
- Document Processing: Review and process applications for benefits, ensuring all required documentation is complete and accurate.
- Administrative Support: Perform general clerical duties such as copying, scanning, and preparing correspondence for supervisors.
- Team Collaboration: Work closely with senior staff to streamline office operations and improve service delivery efficiency.
Qualifications
- Education: High School Diploma or GED is required. Any college coursework is a plus but not mandatory.
- Citizenship: U.S. Citizenship is required for most federal positions.
- Background Check: Must be willing and able to undergo a background investigation and fingerprinting.
- Communication: Strong verbal and written communication skills with the ability to explain complex topics clearly to diverse audiences.
- Computer Literacy: Basic proficiency with computer systems, including Microsoft Office Suite (Word, Excel) and email.
- Reliability: Must be able to work full-time hours (Monday through Friday) in an office environment.