Job Description
Are you a dedicated IT professional looking for excellent benefits and a rewarding career with the Federal Government? We are seeking a skilled IT Support Specialist to join our dynamic team in Denver, CO. This role offers the stability of federal employment combined with competitive compensation and a comprehensive benefits package.
Why Join Us?
- Competitive Pay: Salary range from $65,000 to $85,000, depending on experience.
- Excellent Benefits: Comprehensive health, dental, and vision insurance.
- Retirement: Generous pension plan and 401(k) matching.
- Work-Life Balance: Generous paid time off and holidays.
- Professional Growth: Opportunities for advancement and continuous learning.
As a Federal IT Support Specialist, you will play a critical role in maintaining our mission-critical systems and ensuring data security for our agency. We are looking for candidates who are detail-oriented, proactive, and committed to excellence.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues to federal employees.
- Manage and maintain the local area network (LAN), wide area network (WAN), and security protocols.
- Ensure compliance with federal IT security standards and regulations (e.g., NIST, FISMA).
- Configure, deploy, and troubleshoot desktop environments, printers, and mobile devices.
- Document all system configurations, incidents, and resolutions in the Service Desk system.
- Collaborate with cross-functional teams to identify process improvements and optimize IT workflows.
- Conduct regular system health checks and perform preventative maintenance to minimize downtime.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Active Secret Security Clearance or the ability to obtain one.
- Minimum of 3 years of experience in federal or government IT environments.
- Proficient in Windows Server, Active Directory, and Microsoft Office Suite.
- Strong knowledge of network infrastructure, firewalls, and VPN technologies.
- Excellent verbal and written communication skills for interfacing with stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.