Job Description
Are you looking for a stable, mission-critical career in the public sector?
National Defense Systems Corp is seeking a detail-oriented Federal IT Support Specialist to join our elite team in San Antonio, TX. We are currently offering Immediate Hire options for qualified candidates, including flexible remote and hybrid work arrangements.
In this pivotal role, you will provide top-tier technical assistance to federal agencies, ensuring the integrity of our nation's critical infrastructure. We offer competitive benefits, a clear path for career advancement, and a workplace culture that prioritizes work-life balance.
Why Join Us?
- Job Security: Work with a stable, long-term federal contract.
- Flexibility: Options for remote work and hybrid schedules.
- Growth: Access to professional development and certification support.
- Benefits: Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide Level 2/3 technical support for federal hardware, software, and network infrastructure via Help Desk ticketing systems.
- Ensure strict adherence to FISMA, FedRAMP, and NIST security compliance standards during all technical operations.
- Perform regular system audits, patch management, and vulnerability assessments to maintain network integrity.
- Diagnose and resolve complex hardware and software issues for government personnel with minimal downtime.
- Maintain accurate, up-to-date documentation for all IT assets, configurations, and troubleshooting procedures.
- Collaborate with cross-functional teams to implement new IT solutions that enhance operational efficiency.
- Conduct user training sessions on security protocols and new software implementations.
Qualifications
- Active Top Secret Security Clearance or the ability to obtain one is required.
- Minimum of 3 years of experience in IT support within a government or military environment.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent military/technical experience).
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office 365 suite.
- Familiarity with ITIL framework and incident management processes.
- Excellent verbal and written communication skills for interfacing with diverse stakeholders.
- Ability to obtain and maintain necessary government travel and security clearances.