Job Description
Join a Premier Federal Contractor in Raleigh, NC
Are you seeking a stable career with a prestigious federal contractor? Apex Federal Solutions is currently hiring a Weekend IT Support Specialist to join our dedicated team. This is an excellent opportunity to work on critical government projects while enjoying a predictable weekend schedule that promotes a healthy work-life balance.
Role Overview:
We are looking for a technical professional who excels in a fast-paced environment and is committed to supporting federal agencies. In this role, you will ensure the seamless operation of IT systems, provide top-tier technical support to agency employees, and maintain strict compliance with federal security protocols.
Why Apply:
- Job Security: Work with a stable, established federal contractor.
- Flexible Schedule: Dedicated weekend shift (Fri-Sun) allowing for weekdays off.
- Competitive Compensation: Comprehensive salary and benefits package.
- Growth: Clear pathways for advancement within the federal contracting sector.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal agency employees, including hardware and software troubleshooting.
- Manage and maintain the IT asset inventory database and perform regular hardware audits.
- Respond to and resolve incoming service desk tickets in a timely manner, adhering to strict SLAs.
- Ensure strict compliance with federal IT security policies, including access control and data protection.
- Collaborate with the support team to identify trends and improve overall service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or Information Technology preferred.
- Minimum of 2-3 years of experience in IT support or a related technical field.
- Previous experience working within a federal or government contracting environment is highly desirable.
- Must be available to work a consistent weekend shift schedule (Friday through Sunday).
- Strong knowledge of Windows operating systems, Active Directory, and basic networking concepts.
- Ability to obtain and maintain a Public Trust clearance.