Job Description
Join the U.S. Department of Veterans Affairs in Tucson and make a direct impact on our nation's heroes. This immediate-hire federal position offers stability, comprehensive benefits, and the opportunity to serve those who served our country. As a Medical Support Specialist, you'll be the backbone of our healthcare delivery system, ensuring seamless patient experiences while adhering to strict federal protocols.
Responsibilities
- Coordinate patient appointments and maintain electronic health records in VistE system
- Process medical billing and insurance claims with 100% accuracy
- Act as primary liaison between veterans, providers, and administrative staff
- Implement HIPAA-compliant data security protocols
- Manage medical supply inventory and equipment maintenance
- Train new staff on VA healthcare procedures
- Generate monthly performance reports for leadership review
Qualifications
- Associate degree in healthcare administration or related field
- 2+ years medical office experience with EHR systems
- Active Secret security clearance (or ability to obtain within 30 days)
- Proficiency in Microsoft Office Suite and VA-specific software
- Certified Medical Administrative Assistant (CMA) preferred
- Exceptional communication skills across diverse veteran populations
- Ability to maintain composure in high-pressure healthcare environments