Job Description
We are seeking dedicated Federal Night Shift Customer Service Representatives to join our team in Raleigh, NC. In this critical role, you will provide essential support to federal agencies, ensuring seamless communication and issue resolution during off-hours.
Why Join Us?
- Competitive Pay: Earn $18.00 - $24.00 per hour.
- Shift Schedule: Night Shift (5:00 PM – 2:00 AM) with weekend availability.
- Benefits: Comprehensive health, dental, and vision insurance.
If you are a US Citizen and looking for a stable federal government contractor position, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls and inquiries regarding federal programs.
- Resolve customer issues efficiently while adhering to strict federal compliance protocols.
- Maintain accurate and confidential records in secure databases.
- Escalate complex issues to the appropriate support channels.
- Collaborate with cross-functional teams to improve service delivery.
- Provide exceptional support during peak night shift hours.
Qualifications
- US Citizenship required for federal contract work.
- High school diploma or GED equivalent.
- Previous experience in customer service or call center environments.
- Ability to work night shifts (5:00 PM – 2:00 AM) consistently.
- Proficient in MS Office Suite and computer navigation.
- Strong written and verbal communication skills.