Job Description
Are you looking for a stable career with the State of Texas?
We are currently seeking dedicated individuals to join our team as Entry-Level Customer Service Representatives. This is an excellent opportunity for those with no prior experience to start a rewarding career in government service. We provide comprehensive on-the-job training and a supportive environment to help you grow.
As a vital part of our mission to serve the community, you will interact with residents, answer inquiries, and ensure our processes run smoothly. No specialized technical background is required—just a willingness to learn and a commitment to excellence.
Responsibilities
- Manage High-Volume Inquiries: Receive and respond to phone calls, emails, and in-person requests from the public regarding agency services.
- Provide Exceptional Service: Assist citizens with navigating complex government programs and direct them to the correct resources.
- Data Entry & Documentation: Accurately input information into state databases and maintain organized records of interactions.
- Process Applications: Review and file applications for various state programs with a high degree of accuracy.
- Follow Protocols: Adhere to strict state government policies and confidentiality guidelines during all operations.
- Support Administrative Tasks: Assist the office team with general clerical duties, scheduling, and filing.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: No prior experience is necessary. We are looking for candidates eager to learn.
- Communication Skills: Excellent verbal and written communication skills are essential for interacting with the public.
- Computer Literacy: Basic computer proficiency and ability to learn new software quickly.
- Reliability: Ability to work a full-time schedule, including occasional overtime.
- Professionalism: A professional demeanor and the ability to remain calm under pressure.