Job Description
We are urgently seeking dedicated and detail-oriented professionals to join our federal support team in Minneapolis, Ohio. In this pivotal role, you will provide critical support services to federal agencies, ensuring operations run smoothly during the night shift. We offer an excellent benefits package, competitive pay, and a stable work environment for those looking to advance their career in government contracting.
Why Join Us?
- Excellent Benefits: Comprehensive health, dental, and vision insurance.
- Stability: Long-term opportunities with a top-tier federal contractor.
- Work-Life Balance: Full-time night shift schedule allows for daytime availability.
If you are ready to make an impact and secure your future with excellent benefits, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound communications for federal clients during night operations.
- Process sensitive data and documentation with strict adherence to federal compliance standards.
- Resolve customer inquiries and troubleshoot issues efficiently to maintain high satisfaction scores.
- Perform data entry and report generation to support agency decision-making processes.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Maintain a secure and organized work environment in accordance with security protocols.
Qualifications
- Citizenship: U.S. Citizenship is required for this federal position.
- Experience: Minimum of 1-2 years of experience in customer service, administrative support, or a related field.
- Availability: Must be available to work full-time night shifts (e.g., 11:00 PM - 7:00 AM).
- Skills: Proficiency in MS Office Suite and ability to navigate multiple systems simultaneously.
- Communication: Strong verbal and written communication skills with a focus on professionalism.
- Background: Ability to pass a federal background investigation and drug screening.