Job Description
Join the U.S. Department of Veterans Affairs as a Part-Time Remote Agent supporting critical federal operations in Charlotte, NC. This urgent opening offers a unique opportunity to serve veterans while enjoying competitive pay and comprehensive benefits including a federal pension plan. Work remotely with flexible hours (20-30 hrs/week) and contribute to meaningful public service initiatives.
Why Apply?
- Federal pension plan with agency matching
- Remote work flexibility
- Competitive hourly pay + benefits
- Direct impact on veteran services
- Professional development opportunities
Responsibilities
- Process veteran benefit applications with accuracy and timeliness
- Conduct remote eligibility screenings for federal programsMaintain secure documentation in federal compliance systems
- Respond to veteran inquiries via phone/email channels
- Collaborate with cross-functional federal teams
- Adhere to strict data security protocols
- Complete quarterly training on federal regulations
Qualifications
- U.S. citizenship required
- Minimum 2 years customer service experience
- Proficient in Microsoft Office Suite
- Ability to obtain federal security clearance
- Strong attention to detail documentation skills
- Excellent written and verbal communication
- Experience working with sensitive data preferred
- Basic knowledge of veteran services a plus