Job Description
Are you an expert in Federal Retirement Systems? The U.S. Office of Personnel Management (OPM) is seeking a dedicated Pension Plan Administrator to join our team in Raleigh, NC. In this pivotal role, you will manage the administration of Federal Employees Retirement System (FERS) and Civil Service Retirement System (CSRS) plans, ensuring the seamless delivery of benefits to millions of Americans.
As a key member of our Benefits Administration team, you will collaborate with stakeholders to resolve complex pension inquiries, ensure regulatory compliance, and drive improvements in service delivery. If you are passionate about public service and possess a deep understanding of federal retirement mechanics, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive federal benefits package.
- Opportunity to make a tangible impact on the lives of federal retirees.
- Professional development and training opportunities.
- Collaborative and inclusive work environment in the heart of North Carolina.
Responsibilities
- Administer and process federal pension applications, withdrawals, and survivor benefits in strict compliance with OPM regulations and policies.
- Provide expert guidance and customer service to federal employees, retirees, and annuitants regarding retirement eligibility, calculations, and benefits.
- Analyze complex pension data and customer feedback to identify trends and recommend process improvements for operational efficiency.
- Conduct training sessions and workshops for HR specialists and agency partners on pension plan updates, policy changes, and system navigation.
- Ensure the integrity of pension records, resolve discrepancies in calculations, and maintain strict confidentiality in accordance with privacy laws.
- Assist in the development and maintenance of pension-related documentation and reference materials.
- Monitor legislative changes affecting federal retirement plans and recommend necessary adjustments to procedures.
Qualifications
- Bachelor’s degree in Finance, Human Resources, Business Administration, or a related field required.
- Minimum of 3 years of experience in Federal Benefits Administration, Retirement Services, or Actuarial Science preferred.
- Deep knowledge of OPM regulations, FERS, and CSRS plans is essential.
- Strong analytical skills with proficiency in Microsoft Office Suite and HRIS systems (e.g., PeopleSoft, Workday, or similar).
- Excellent written and verbal communication skills with the ability to explain complex topics to non-technical audiences.
- U.S. Citizenship required for federal employment eligibility.
- Ability to work independently and manage multiple priorities in a fast-paced environment.