Job Description
Join the Nation's Leading Federal Pension Administration Team!
We are currently seeking highly motivated and detail-oriented individuals to join our expanding department as Federal Pension Specialists. This is a unique opportunity to launch your career in the federal government sector with no prior experience required. We provide comprehensive on-the-job training to ensure your success in managing critical retirement and benefits data.
In this role, you will serve as the first point of contact for federal employees navigating the complex pension and benefits landscape. You will work in a fast-paced, professional environment that values accuracy, integrity, and public service. If you are looking for job security, excellent benefits, and a clear path for advancement within the federal sector, this is the role for you.
Responsibilities
- Process Pension and Benefits Applications: Review, verify, and input data for federal employee pension claims, retirement applications, and Thrift Savings Plan (TSP) contributions.
- Customer Service Support: Provide exceptional service to federal employees via phone, email, and in-person inquiries regarding their retirement status and benefits.
- Data Entry & Compliance: Maintain accurate and up-to-date records in secure federal databases, ensuring strict adherence to federal privacy regulations and compliance standards.
- Document Verification: Validate supporting documentation for pension eligibility and resolve discrepancies or missing information efficiently.
- Case Management: Track the progress of pending applications and ensure timely processing within established federal service level agreements (SLAs).
- Administrative Support: Assist senior analysts with reporting, filing, and organizing case files for departmental audits.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Business Administration, Finance, or Human Resources is a plus.
- Experience: No prior experience necessary. We value aptitude and attitude over specific history.
- Skills: Basic computer proficiency (Microsoft Office Suite) and strong typing skills (40+ WPM) are required.
- Attention to Detail: Ability to work with high levels of precision when handling sensitive personal and financial information.
- Citizenship: Must be a U.S. Citizen or eligible to obtain U.S. citizenship.
- Communication: Strong verbal and written communication skills with the ability to explain complex policies in simple terms.