Job Description
Join the Social Security Administration as a Federal Pension Specialist and launch your career in public service! We're seeking motivated individuals with no prior experience to support our pension programs serving Illinois residents. This fully remote position offers comprehensive training, competitive federal benefits, and the opportunity to make a tangible impact on retirement security.
As a key member of our team, you'll process pension claims, verify applicant eligibility, and provide exceptional customer service through digital channels. The SSA provides extensive on-the-job training and career advancement opportunities for dedicated team members.
Why join us? Enjoy federal health insurance, retirement plans, paid leave, and student loan repayment assistance. Work from anywhere in Illinois while serving our nation's seniors and disabled citizens.
Responsibilities
- Process federal pension claims with precision and accuracy using SSA digital systems
- Verify applicant eligibility by reviewing documentation against federal guidelines
- Respond to inquiries via email, phone, and secure messaging channels
- Maintain confidential case records in compliance with federal privacy laws
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training to master SSA policies and procedures
- Generate monthly performance reports using agency analytics tools
Qualifications
- High school diploma or equivalent (college degree preferred)
- U.S. citizenship required
- Basic computer proficiency with Microsoft Office Suite
- Strong attention to detail and data accuracy skills
- Excellent written and verbal communication abilities
- Ability to pass federal background check
- Willingness to complete 6-week paid training program
- Problem-solving aptitude with minimal prior experience