Job Description
Join America's premier federal agency with weekly paychecks and exceptional benefits including health insurance, retirement plans, and paid leave. This fully remote position allows you to serve veterans from anywhere in Pennsylvania while enjoying career stability and professional growth. Our commitment to work-life balance ensures you thrive professionally without sacrificing personal time.
Responsibilities
- Process veteran benefits claims with 99% accuracy using federal guidelines
- Provide remote customer support via phone, email, and secure portals
- Maintain confidential records in compliance with HIPAA and VA regulations
- Collaborate with cross-functional teams using VA-approved digital tools
- Analyze data trends to improve service delivery metrics
- Participate in quarterly virtual training sessions on policy updates
Qualifications
- U.S. citizenship and active security clearance eligibility
- 3+ years administrative or customer service experience
- Proficiency in Microsoft Office Suite and VA systems
- Ability to work independently in remote environment
- Strong written and verbal communication skills
- Experience with federal documentation standards
- Bachelor's degree or relevant certification preferred