Job Description
Join our award-winning team at the Colorado DMV and enjoy the freedom of flexible scheduling! We're seeking passionate Customer Service Representatives to deliver exceptional service to Denver residents while maintaining work-life balance. This hybrid role combines in-office support with remote options, offering competitive benefits and growth opportunities in a dynamic government environment.
Why You'll Love Working With Us:
- Premium health/dental/vision plans with 85% employer contribution
- Tuition reimbursement and professional development stipends
- Pension plan plus 401(k) with 6% match
- Compressed workweek options (4x10-hour shifts)
- Annual wellness stipend and paid volunteer time
Be part of transforming how Coloradans experience government services while building a sustainable career with us.
Responsibilities
- Process driver's license renewals, vehicle registrations, and ID applications with 98% accuracy
- Resolve complex customer inquiries using multi-channel support (phone, email, in-person)
- Maintain compliance with federal/state regulations and security protocols
- Train on new digital systems including automated kiosk operations
- Collaborate with bilingual teams to serve diverse communities
- Document transactions in state databases with meticulous attention to detail
- Participate in quarterly process improvement initiatives
Qualifications
- 3+ years customer service experience in regulated environments
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to work flexible shifts (6am-8pm, weekends included)
- Valid Colorado driver's license with clean record
- Spanish fluency required (written and spoken)
- Notary public certification preferred
- Pass federal background check and drug screening
- Experience with ADA compliance accommodations