Job Description
Join Arizona's premier transportation agency as a DMV Customer Service Representative! We're seeking dynamic professionals to serve Tucson residents with flexible scheduling options. Enjoy a supportive environment where your communication skills directly impact community mobility solutions. ADOT offers comprehensive benefits, professional development, and work-life balance through customizable shift options.
Why Join Us? Competitive compensation, paid training, health/dental/vision insurance, and retirement plans. Ideal for parents, students, or professionals seeking adaptable work hours while serving Arizona's transportation needs.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through in-person, phone, and digital channels
- Maintain accurate records in state databases while ensuring compliance
- Collaborate with team members to optimize customer flow during peak hours
- Contribute to process improvements for enhanced service efficiency
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Strong written and verbal communication skills in English and Spanish
- Proficiency with computer systems and data entry applications
- Ability to multitask while maintaining accuracy under pressure
- Flexibility to work evenings/weekends based on operational needs
- Valid Arizona driver's license with clean driving record