Job Description
Join the Kentucky Transportation Cabinet as a flexible-hours DMV Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service to our community with adaptable scheduling options. Enjoy competitive pay, comprehensive training, and the opportunity to make a meaningful impact in Louisville. Perfect for students, parents, and professionals seeking work-life balance. Apply today and start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with accuracy
- Provide clear guidance on DMV regulations and requirements
- Resolve customer inquiries efficiently using multi-channel communication
- Maintain secure handling of sensitive personal documents and payment transactions
- Update and maintain digital records in the DMV database system
- Collaborate with team members to ensure consistent service standards
- Identify process improvement opportunities for customer experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with computer systems and database applications
- Strong verbal communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with excellent organizational abilities
- Valid Kentucky driver's license required
- Flexible availability including weekday, weekend, and evening shifts