Job Description
Join our award-winning team at the North Carolina DMV and deliver exceptional service to residents in Durham! We're seeking motivated individuals with flexible availability to join our customer service division. Enjoy a supportive work environment, comprehensive training, and the opportunity to make a real difference in your community. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding career in public service!
Responsibilities
- Provide accurate information and assistance to customers regarding DMV services, vehicle registration, and licensing requirements
- Process transactions efficiently using our digital systems while maintaining a high level of customer satisfaction
- Resolve customer inquiries and complaints with patience and professionalism
- Maintain strict confidentiality of customer records and personal information
- Collaborate with team members to ensure smooth operations and service continuity
- Stay updated on DMV policies, procedures, and regulatory changes
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills with a customer-first approach
- Proficient in using computers and office software applications
- Ability to multitask and prioritize tasks effectively
- Valid North Carolina driver's license with a clean driving record
- Flexible availability including evenings and weekends (10-20 hours/week)