Job Description
Join our award-winning DMV team in Durham and become a vital resource for North Carolina residents! We're seeking a passionate Customer Service Representative to deliver exceptional service at our busy Duke Street location. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact in your community. Apply today to start your rewarding career in public service!
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries efficiently while maintaining a calm, professional demeanor
- Utilize specialized software to input data and maintain secure records
- Collaborate with team members to streamline workflows and improve service quality
- Assist with special projects and community outreach initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Excellent communication skills with ability to explain complex procedures
- Ability to work efficiently in a fast-paced environment
- Valid North Carolina driver's license required
- Spanish bilingual skills highly desirable