Job Description
Join our dynamic team at the Kentucky Department of Vehicles and serve your community with flexible scheduling options! We're seeking passionate Customer Service Representatives to assist citizens with DMV transactions in a supportive, modern environment. Enjoy competitive pay, comprehensive benefits, and the opportunity to work hours that fit your lifestyle – perfect for students, parents, or professionals seeking work-life balance.
As a cornerstone of public service, you'll be instrumental in ensuring seamless vehicle registration, license renewals, and compliance assistance for Louisville residents. Our commitment to innovation and employee satisfaction makes us an employer of choice in the region.
Responsibilities
- Provide exceptional in-person and phone-based customer assistance for DMV transactions
- Process vehicle registrations, title applications, and driver's license renewals
- Explain complex regulations and documentation requirements clearly to customers
- Maintain accurate records using our digital systems and document management tools
- Collaborate with team members to resolve customer inquiries efficiently
- Support compliance with state regulations and security protocols
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with digital systems and basic office software
- Strong communication skills with ability to explain technical information simply
- Ability to multitask effectively while maintaining attention to detail
- Flexibility to work varied shifts including evenings and weekends
- Valid Kentucky driver's license required
- Ability to pass background check and security clearance