Job Description
Join our award-winning team as a Full-Time DMV Customer Service Representative in Lubbock, TX! We're seeking passionate individuals to deliver exceptional service to our community while supporting critical motor vehicle operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic public service environment. If you thrive in customer-facing roles and want to make a meaningful impact, apply today!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain organized digital and physical records of transactions
- Collaborate with team members to streamline service delivery
- Uphold compliance with state and federal transportation regulations
- Utilize DMV software systems for efficient transaction processing
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency in Microsoft Office Suite and database systems
- Exceptional communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- Valid Texas driver's license required
- Pass background check and fingerprinting process
- Bilingual (English/Spanish) candidates strongly encouraged