Job Description
Join our dynamic team at the Texas DMV in Fort Worth and become a vital resource for residents navigating motor vehicle services. We're seeking a dedicated Full-Time Customer Service Representative to deliver exceptional service while ensuring compliance with state regulations. This role offers competitive compensation, comprehensive benefits, and the opportunity to make a meaningful impact in your community.
Responsibilities
- Provide accurate information and assistance with driver's licenses, vehicle registrations, and title services
- Process transactions efficiently using specialized DMV software systems
- Resolve customer inquiries with patience and professionalism, including complex documentation issues
- Maintain strict confidentiality of personal and sensitive customer data
- Collaborate with team members to ensure seamless service delivery
- Adhere to all Texas DMV policies, procedures, and legal requirements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or administrative experience
- Strong communication skills with ability to explain complex procedures clearly
- Proficiency in basic computer applications and data entry
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Valid Texas driver's license with clean driving record
- Spanish bilingual skills highly desirable