Job Description
Join North Carolina's premier public service team as a DMV Customer Service Representative in Durham! We're seeking a dedicated professional to deliver exceptional service to our community. This pivotal role combines administrative precision with compassionate customer support in a dynamic government environment. Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving your local community.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title applications with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via in-person, phone, and digital channels
- Maintain secure records using DMV's proprietary systems and databases
- Collaborate with enforcement and licensing teams on complex cases
- Process payments and manage transaction records
- Support DMV outreach initiatives in Durham County
Qualifications
- High school diploma or equivalent (associate's degree preferred)
- 2+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong communication skills with multilingual ability a plus
- Ability to navigate complex regulations with patience and clarity
- Valid North Carolina driver's license
- Ability to work flexible hours including occasional weekends
- Experience in government or public sector preferred