Job Description
Join the Texas DMV team in Lubbock and become a vital part of our community! We're seeking a passionate Full-Time Customer Service Representative to deliver exceptional service to Texas drivers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your expertise makes a daily impact. Help us streamline DMV operations while providing accurate information and resolving inquiries efficiently. Grow your career with one of Texas' most trusted public service agencies!
Responsibilities
- Process driver's license, ID, and vehicle registration transactions with precision
- Respond to customer inquiries via phone, email, and in-person interactions
- Utilize DMV systems to verify documentation and process payments
- Resolve customer concerns with empathy and problem-solving skills
- Uphold state regulations and confidentiality standards
- Collaborate with team members to improve service efficiency
- Conduct routine system updates and data entry
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with office technology and databases
- Ability to handle sensitive information with discretion
- Basic knowledge of Texas DMV regulations a plus
- Ability to multitask in a fast-paced environment
- Spanish bilingual skills highly desirable