Job Description
Join our dynamic team as a Full-Time DMV Customer Service Representative in Tucson, AZ! As the face of the Arizona Department of Transportation, you'll provide exceptional service to residents and visitors processing driver's licenses, vehicle registrations, and ID cards. We offer competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference in our community.
Responsibilities
- Process driver's license renewals, new applications, and vehicle registrations accurately and efficiently
- Provide clear guidance on DMV procedures, documentation requirements, and state regulations
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Verify identity documents and process payments using secure systems
- Maintain organized records of transactions and customer interactions
- Collaborate with team members to resolve complex customer issues
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1+ years of customer service or administrative experience
- Strong communication and interpersonal skills
- Proficiency in computer systems and office software
- Ability to multitask in a fast-paced environment
- Knowledge of Arizona DMV procedures is a plus
- Valid Arizona driver's license required