Job Description
Join our dynamic team at California DMV Services as a Full-Time Customer Service Representative in sunny Chula Vista! We're seeking passionate individuals to deliver exceptional service to our community while supporting critical DMV operations. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in one of California's most vibrant cities. Apply today and make a difference in your community!
Responsibilities
- Provide in-person and phone assistance for driver's license, vehicle registration, and ID card transactions
- Process applications, payments, and documentation accurately using DMV systems
- Resolve customer inquiries with patience and professionalism while maintaining compliance with state regulations
- Manage appointment schedules and efficiently direct customers to appropriate services
- Assist with special programs like REAL ID and commercial vehicle services
- Maintain organized records and submit daily activity reports
- Collaborate with team members to ensure seamless service delivery
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with computer systems and data entry applications
- Strong communication skills with ability to explain complex procedures clearly
- Ability to multitask and prioritize tasks under pressure
- Valid California driver's license with clean driving record
- Ability to work flexible hours including weekends and holidays
- Spanish bilingual skills highly desirable