Job Description
Join North Carolina's premier public service team and build a stable, rewarding career with comprehensive benefits and job security. We're seeking motivated individuals to support our mission of delivering exceptional public services to Charlotte residents. No prior experience required – we provide comprehensive training and career advancement pathways. Enjoy competitive salaries, generous retirement plans, paid time off, and health insurance while making a tangible impact in your community.
Responsibilities
- Process and maintain confidential documents with strict adherence to state protocols
- Provide exceptional customer service via phone, email, and in-person inquiries
- Support department operations through scheduling, data entry, and record management
- Assist with public outreach initiatives and community engagement events
- Collaborate with cross-functional teams on special projects and process improvements
- Ensure compliance with state regulations and departmental policies
Qualifications
- High school diploma or equivalent (required)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and organizational abilities
- Excellent written and verbal communication skills
- Ability to pass a background check and drug screening
- Valid North Carolina driver's license (preferred)
- Customer service experience (highly desirable)