Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join the City of New Orleans. This is a fantastic opportunity to work in the public sector with a competitive hourly wage and weekly paychecks. If you have a passion for public service and want to make a difference in your community, we want to hear from you.
In this role, you will serve as the primary point of contact for residents and businesses, ensuring they receive accurate information regarding local government services and programs. You will be part of a team committed to transparency and efficiency in local governance.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person regarding city services, permits, and ordinances.
- Process applications and forms for various municipal departments with high accuracy.
- Maintain and update digital and physical records of all citizen interactions and transactions.
- Assist the public in navigating online portals and filing required documentation.
- Collaborate with department heads to identify process improvements and enhance customer satisfaction.
- Monitor and prioritize incoming communications to ensure timely responses.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 2 years of experience in customer service or public administration.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must be available to work a standard Monday through Friday schedule.