Job Description
Join the City of San Jose – A Place Where You Belong.
We are seeking a dedicated Government Customer Service Representative to join our Public Works team. In this stable career opportunity, you will serve as the first point of contact for our community, ensuring residents receive the assistance they need efficiently and professionally.
As part of the California public sector, we offer unmatched job security, comprehensive benefits, and a supportive work environment.
Responsibilities
- Manage High-Volume Inquiries: Respond to phone calls, emails, and in-person requests regarding public services, permits, and regulations.
- Process Applications: Accurately review and process paperwork for residents and businesses.
- Record Keeping: Maintain precise digital and physical records of all transactions and interactions.
- Front Desk Operations: Greet visitors, direct traffic, and ensure the lobby operates smoothly.
- Community Outreach: Provide clear information to the public about local government programs and initiatives.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in customer service, administrative support, or government operations is a plus.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Exceptional verbal and written communication skills with a professional demeanor.
- Availability: Ability to work flexible hours, including weekends or holidays as needed.