Job Description
Are you looking for a meaningful career that serves your community? We are seeking dedicated Government Customer Service Representatives to join our weekend operations in Charlotte, NC.
As a key member of our public service team, you will provide essential support to residents, process requests efficiently, and ensure our facilities run smoothly during high-traffic weekend hours. This role offers the perfect opportunity to work weekends while maintaining a full-time schedule Monday through Friday.
Why Join Us?
- Make a tangible impact on the local community.
- Weekend shift flexibility (Saturday & Sunday).
- Competitive hourly pay with comprehensive benefits package.
- Professional growth and development opportunities.
Responsibilities
- Provide exceptional customer service to government agency visitors and callers.
- Assist the public with permit applications, license renewals, and general inquiries.
- Process and verify documents with high accuracy and speed.
- Maintain a clean, organized, and professional workspace.
- Handle complex issues and escalate them appropriately to senior staff.
- Utilize computer systems to update and retrieve resident records.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience preferred.
- Must be available to work weekends (Saturday & Sunday).
- Strong verbal and written communication skills.
- Proficiency with computer systems and data entry.
- Ability to stand for extended periods and lift up to 25 lbs.