Job Description
Join the Team: Make a Difference in Fresno
We are seeking a dedicated and detail-oriented Government Service Representative to join our dynamic team. This is a fantastic opportunity to secure a stable career with the City of Fresno, offering competitive weekly pay and comprehensive benefits. If you are looking for a role with purpose and security, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Stable Career: Long-term employment with a stable government organization.
- Benefits Package: Medical, dental, and vision insurance.
- Retirement Plans: Secure your future with our pension plan.
Job Overview
The Government Service Representative will serve as the primary point of contact for the public, assisting with inquiries, processing applications, and ensuring the smooth operation of government services within the Fresno community.
Responsibilities
- Customer Service: Provide exceptional service to citizens and businesses by answering inquiries and resolving issues efficiently.
- Application Processing: Receive, review, and process government applications and forms accurately and within deadlines.
- Record Keeping: Maintain accurate and confidential digital and physical records of all transactions and interactions.
- Information Dissemination: Distribute informational materials and explain policies, procedures, and regulations to the public.
- Issue Resolution: Identify and resolve complaints or concerns in a timely and professional manner.
- Data Entry: Enter data into various departmental databases and systems with a high degree of accuracy.
- Collaboration: Work closely with other city departments and agencies to ensure seamless service delivery.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree in Public Administration or a related field is preferred.
- Experience: Minimum of 2 years of experience in customer service, administrative support, or government operations.
- Skills: Strong verbal and written communication skills; proficiency in Microsoft Office Suite and database management software.
- Attributes: Ability to maintain confidentiality, handle sensitive information with discretion, and work well under pressure.
- Availability: Must be available to work a full-time schedule, including occasional evenings or weekends if required.
- Background Check: A successful background check and fingerprinting will be required as a condition of employment.