Job Description
Join the City of Seattle – A Top Employer!
We are seeking a dedicated and detail-oriented Government Support Specialist to join our Public Safety team. This is a unique opportunity to serve your community with a weekend shift schedule, offering a perfect work-life balance while enjoying a competitive salary and comprehensive benefits package.
In this role, you will be the first point of contact for citizens accessing essential city services. You will ensure that our operations remain seamless even during off-peak hours, maintaining the highest standards of service and accuracy.
Why Apply?
- Stability: Join a stable, public sector organization.
- Benefits: Full medical, dental, and vision coverage.
- Hours: Consistent weekend schedule (Saturday & Sunday).
Responsibilities
- Manage high-volume citizen inquiries via phone, email, and in-person during weekend operations.
- Process and verify administrative paperwork, permits, and public records with 100% accuracy.
- Assist in the coordination of community outreach events and public information sessions.
- Maintain strict confidentiality of sensitive government data and personal records.
- Collaborate with on-call supervisors to resolve urgent service issues efficiently.
- Utilize CRM software to log interactions and update citizen case files.
Qualifications
- United States Citizenship or valid Permanent Resident status (mandatory for government roles).
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 2 years of experience in customer service, public administration, or government operations.
- Ability to work rotating weekends (Saturday and Sunday) and holidays as required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on courtesy and empathy.