Job Description
Join Ohio's premier transportation agency as a DMV Customer Service Representative! We're seeking exceptional communicators to deliver premium service in our Toledo office. Enjoy industry-leading compensation, comprehensive benefits, and a dynamic work environment where your expertise directly impacts our community.
As a key member of our team, you'll process vehicle registrations, driver's licenses, and provide critical regulatory guidance. We value professionalism and offer unparalleled growth opportunities for dedicated individuals ready to excel in public service.
Responsibilities
- Process vehicle registrations, title transfers, and driver license applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software to maintain accurate transaction records
- Train new representatives on departmental protocols and systems
- Collaborate with law enforcement agencies on compliance matters
- Contribute to process improvement initiatives for enhanced efficiency
Qualifications
- Minimum 3 years customer service experience in high-volume settings
- Proficient in DMV regulations and Ohio traffic laws
- Exceptional conflict resolution and de-escalation skills
- Advanced data entry with 10,000+ keystrokes per hour
- Valid Ohio driver's license with clean record
- Ability to work flexible shifts including weekends
- Spanish bilingual certification preferred