Job Description
Join North Carolina's premier public service team as a DMV Customer Service Specialist in Raleigh. We offer competitive compensation, comprehensive benefits, and career growth opportunities. Serve citizens with excellence while enjoying a modern work environment and generous paid time off. Our commitment to employee development includes ongoing training and advancement pathways. Apply today to become part of a team that delivers exceptional service while building your future in public administration.
Responsibilities
- Process driver's licenses, vehicle registrations, and titling transactions with precision
- Resolve complex customer inquiries using advanced problem-solving techniques
- Utilize specialized DMV software systems for efficient service delivery
- Train and mentor new representatives on department protocols
- Maintain compliance with state regulations and security protocols
- Contribute to process improvement initiatives
Qualifications
- 3+ years of customer service experience in high-volume environments
- Proficiency in DMV systems or equivalent government software
- Exceptional conflict resolution and communication skills
- Valid North Carolina driver's license required
- Ability to pass federal background check
- Bachelor's degree in Public Administration preferred
- Spanish bilingual certification highly valued