Job Description
Join our dynamic team at Riverside County DMV Services and become an essential part of our community! We're seeking passionate individuals to fill immediate full-time Customer Service Representative positions. As the first point of contact for residents, you'll deliver exceptional service while handling DMV transactions, resolving inquiries, and ensuring compliance with state regulations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Responsibilities
- Provide in-person and phone support for driver's license, vehicle registration, and ID card transactions
- Process payments, issue permits, and maintain accurate digital records using DMV systems
- Resolve customer inquiries regarding DMV policies, fees, and documentation requirements
- Verify documentation completeness and enforce regulatory compliance
- Collaborate with team members to optimize customer flow and service efficiency
- Stay updated on DMV regulations and procedural changes
- Uphold strict confidentiality standards when handling sensitive customer data
Qualifications
- High school diploma or equivalent (GED) required
- 1+ years of customer service experience in high-volume environments
- Proficient with computers and ability to learn DMV software quickly
- Strong communication skills with ability to explain complex processes clearly
- Ability to multitask and prioritize tasks in fast-paced settings
- Valid California driver's license with clean record
- Pass background check and fingerprinting requirements