Job Description
Join our elite team at the Texas Department of Motor Vehicles and become a cornerstone of public service excellence. We're seeking dynamic Senior Customer Service Representatives to deliver exceptional service in our Fort Worth headquarters. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment. Transform the way Texans interact with government services while building a rewarding future with one of the state's most respected agencies.
Responsibilities
- Process complex DMV transactions including license renewals, title transfers, and commercial vehicle registrations with 99% accuracy
- Resolve escalated customer inquiries and complaints using advanced problem-solving techniques
- Maintain compliance with state regulations and security protocols for sensitive personal data
- Train junior staff on new systems and procedures while mentoring for professional growth
- Analyze customer feedback to identify service improvement opportunities and implement solutions
- Collaborate with cross-functional teams to streamline processes and enhance user experience
- Utilize specialized software for document verification and fraud detection
Qualifications
- Minimum 3 years of high-volume customer service experience in regulated environments
- Proven ability to manage sensitive personal data with absolute confidentiality
- Advanced proficiency in DMV systems or equivalent government software
- Exceptional conflict resolution skills with documented success in de-escalating tense situations
- Associate's degree in Public Administration, Business, or related field (Bachelor's preferred)
- Ability to work flexible hours including Saturdays during peak seasons
- Bilingual proficiency in English/Spanish (required)
- Valid Texas driver's license with clean record