Job Description
Join the North Carolina Department of Information Technology (NCDIT) as an IT Support Specialist in Charlotte, NC. Be part of a team that powers the state’s critical infrastructure while enjoying the stability and benefits of a career in state government.
We are looking for a motivated professional who thrives in a fast-paced environment and is passionate about providing top-tier technical assistance to our diverse user base.
Why Join Us?
- Purpose-Driven Work: Play a vital role in supporting state operations.
- Competitive Compensation: Earn a salary ranging from $55,000 to $75,000 annually.
- Comprehensive Benefits: Access to health, dental, vision, and retirement plans.
- Work-Life Balance: Standard government work hours with paid time off.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain a ticketing system (e.g., ServiceNow) to ensure timely resolution of support requests.
- Perform regular hardware and software inventory audits.
- Conduct user training sessions on new technologies and security protocols.
- Collaborate with senior IT staff to implement technical solutions and upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 1-3 years of experience in IT support or helpdesk environment.
- CompTIA A+ Certification preferred.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.