Job Description
Are you a dedicated technology professional looking to make a tangible impact in your community? Duval County Government is seeking a skilled IT Support Specialist to join our dynamic IT team. In this pivotal role, you will provide essential technical support to county employees, ensuring our digital infrastructure remains robust, secure, and reliable for public service.
We offer a competitive benefits package, including health insurance, retirement plans, and opportunities for professional growth. If you are passionate about technology and public service, we invite you to apply.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Configure, deploy, and maintain workstations, laptops, and mobile devices for county staff.
- Monitor and troubleshoot local area networks (LAN) and wide area networks (WAN).
- Assist in the administration of Active Directory and user account management.
- Perform routine system backups and data recovery procedures to ensure data integrity.
- Document technical issues and resolutions in the IT Service Management system.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Certification such as CompTIA A+ or Microsoft MCSA is highly preferred.
- Proven experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work collaboratively in a team environment and adhere to strict government security policies.